Terms of Service

Last updated: September 27, 2026

These terms apply to purchases from the Strydex online store, operated by [Company legal name and address — to be added]. By placing an order, you agree to these terms and to our shipping, returns, and privacy policies. Please read them before you buy.

Orders

After you place an order, we email you an order confirmation with the products, prices, and your billing and shipping addresses. If anything in the confirmation is wrong, contact us right away at info@wiseesupports.com.

Cancellations

To cancel an order, contact us on the same day you placed it, before our customer service closes. Our hours are Monday to Friday, 9 am to 5 pm [time zone]. We can't cancel an order that has already been processed or shipped.

On public holidays we can't handle requests in real time, so cancellation requests sent on those days can't be accepted.

We may decline an order if an item is sold out at our supplier or for other business reasons. If that happens, we'll let you know as soon as possible, and you won't be charged, or we'll refund you in full.

Prices and payment

All prices are in US dollars. Any sales tax that applies is shown at checkout. Payment runs through a secure, encrypted checkout. We may change prices if our purchase costs or exchange rates change, and we reserve the right to correct pricing and typing errors.

Shipping

Shipping is free on every US order. Orders ship within 1–2 business days. After that, delivery usually takes 5–9 business days. Orders placed on a weekend ship on the next business day at the earliest. If we can't ship your order within the time stated, we'll email you with a new expected ship date and give you the choice to cancel for a full refund. If your order doesn't arrive and we haven't told you about a longer delivery time, email us at info@wiseesupports.com. Full details are on our shipping page.

30-Day Money-Back Guarantee and returns

Contact us within 30 days of delivery and send the item back unused, unopened, and in its original packaging. We refund the full product price within 14 days of receiving your return. You pay return shipping. If your item arrived damaged, faulty, or wrong, we cover it. For hygiene reasons, the item must be unused and unopened. Full details and return steps are on our returns page.

Unclaimed packages

If a package isn't picked up in time and is sent back to us, we refund the order value minus $14.99 for return shipping and handling. If you want it sent again, there's a $19.99 reshipping fee, and we reship once it's paid.

Damaged or wrong items

If an item arrives damaged or you receive the wrong item, email us at info@wiseesupports.com with your name, address, email, order number, and a description of the problem. Please send the item back only after we've approved the claim. When we approve it, we pay return shipping.

Product information

We work to show our products as accurately as we can, but colors may look different depending on your screen. We reserve the right to correct errors and to change or discontinue products. Photos and portraits on this site are illustrative and don't show real customers or licensed health professionals unless we say so.

Health and product use

Strydex products are not intended to diagnose, treat, cure, or prevent any disease. If pain is severe or persistent, talk to your doctor. Our products are for personal use at home and during everyday activity. They don't replace medical advice, diagnosis, or treatment.

You're responsible for deciding whether a product suits your needs. Talk to a health professional if you have pain, swelling, inflammation, or other problems in your joints or feet. Follow the instructions that come with each product, and stop using it if it causes pain, numbness, tingling, or skin irritation. Results vary from person to person.

Limitation of liability

To the fullest extent allowed by law, we're not liable for any indirect, incidental, or consequential damages arising from the use of our products or this site. Our total liability for any claim related to an order is limited to the amount you paid for that order. We're also not responsible for delays or failures caused by events outside our control, such as labor disputes, fire, war, government action, or supplier failures. Nothing in these terms limits any rights you have under consumer protection laws that can't be waived.

Privacy and cookies

We only collect the information we need to handle your order and to communicate with you. Our privacy policy explains what we collect, how we use cookies, and the choices you have.

Governing law

These terms are governed by the laws of the State of [State], without regard to its conflict of law rules. This doesn't take away any protection you have under the consumer laws of the state where you live.

Changes to these terms

We may update these terms from time to time. The version in effect when you place your order applies to that order.

Contact

Strydex
[Company legal name and address — to be added]
Email: info@wiseesupports.com