Shipping

Free shipping on every US order

Shipping is free on all orders to the United States. No minimum order.

Processing and delivery times

Orders ship within 1–2 business days. After that, delivery usually takes 5–9 business days. Orders placed on a weekend ship on the next business day at the earliest. Delivery times are estimates, and we can't guarantee a specific delivery date.

If we can't ship your order within the time stated, we'll email you with a new expected ship date and give you the choice to cancel for a full refund.

Your order ships directly from our supplier's warehouse, which may be outside the United States. For logistical reasons, items from the same order sometimes ship separately, so you may receive more than one package.

Tracking

You'll get a tracking link by email as soon as your order ships. If you haven't received it within 5 business days of placing your order, email us at info@wiseesupports.com with your order number.

Check your shipping address

Please double-check your shipping address at checkout. We're not responsible for packages lost because of an incomplete or incorrect address entered by the customer.

Delays

We do our best to get your order to you quickly, but things outside our control can cause delays. That includes public holidays, severe weather, carrier strikes, and similar events. If your delivery takes more than 45 business days, we'll give you a full refund.

Unclaimed or returned packages

If a package isn't picked up in time and is sent back to us, we refund the order value minus $14.99 for return shipping and handling. If you'd like us to send it again, there's a $19.99 reshipping fee, and we reship once it's paid.

Questions about shipping?

Email us at info@wiseesupports.com with your order number and we'll look into it.