Frequently Asked Questions

We usually ship within 1–2 business days. You'll get a tracking link by email as soon as your order ships.

Shipping is free on every US order.

All available payment methods are shown at checkout. Payment runs through Shopify's secure, encrypted checkout.

Contact us as soon as you can after ordering. If the package hasn't shipped yet, we'll help you change or cancel it.

Contact us within 30 days of delivery and send the item back. We'll refund the full product price. Return shipping is paid by you.

Email us at info@wiseesupports.com with your order number and we'll send instructions. Refunds go back to your original payment method within 14 days after we receive your return.

Yes. Contact us and we'll set up an exchange if the size is in stock.

Every product page has sizing info. Shoes and insoles use US sizes, and belts go by hip measurement in inches. The Precision Strap is one size and fits most.

No. Our products are designed to support you and take pressure off in everyday life. They are not intended to diagnose, treat, cure, or prevent any disease. If pain is severe or persistent, talk to your doctor.

Most products can be hand washed in lukewarm water and air dried. You'll find specific care tips on each product page.